We always aim for you to be 100% happy with your purchase but we appreciate sometimes this may not be the case. We would always encourage you to get in touch via email at hello@thestrawberrymoon.co.uk in the first instance but the sections below outline our returns and refund policy.


You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. If you return your item after 30 calendar days then no refund will be given.

Returns address: Strawberry Moon, 75 St Martins Avenue, Doncaster, DN5 8JA

Returns Shipping Costs

You will be responsible for paying for the return shipping costs for returning your item (unless the item is faulty). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Contact Us If you have any questions on how to return your item.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment.